Changing Your Shipping AddressUpdated 7 months ago
If you have placed your order and notice that the shipping address you provided at checkout is incorrect, please email our lovely customer care girlies at [email protected] as soon as possible!
โจ Tip!! โจBe sure to include your name, order number, and the correct shipping address in your email!
If your order is not yet on its way to you, we will be able to correct the shipping address for you! Please keep in mind that orders are typically sent to our pick and pack pixies in less than an hour after your order is placed (our customer care girlies are super quick!!) so we only have a very limited amount of time to make address corrections!!ย
Australia
Once your order is fulfilled and shipped, due to shipping speeds, it may not be possible to change your shipping address. We recommend reaching out to Australia Post directly to request this change.ย
New Zealand Express
If your order has already shipped and you chose DHL Express shipping, you will need to request an address change via DHL directly!ย
- Go to this link -ย https://www.ondemand.dhl.com/ and choose your country. ๐
- Click 'manage shipment as a guest' - the red text under sign up/or log in now.
- It will ask you for your waybill/tracking number. This will be in your shipping confirmation email! ๐ง
- You will need to fill in the letters/numbers to ensure you aren't a robot. ๐ค
- It will then send a passcode to your phone, once you enter that you can update your address to anything! ๐The amazing DHL team will instantly update your address for you - so fast! โก๏ธ
New Zealand Standard
If your order has already shipped and you chose DHL Standard shipping, sadly your address is not able to be updated. You are welcome to try contacting Aramex Fastway directly to see if they are able to update your information!ย
โจ Tip!! โจ Your Aramex Fastway tracking identification number can be found under the details section of your DHL tracking link.
Insufficient Address
FYI if your package can't be delivered due to an incorrect/insufficient address provided at the checkout we will not be able to offer redelivery, so sorry! Please email us at [email protected] if your order fails delivery due to this and is marked as โdelivered to original senderโ!
If you have any further questions please email our lovely customer care girlies at [email protected] and we will be able to assist you!