Click here for shipping information for Australia 🇦🇺 New Zealand  🇳🇿 & Rest of the World 🌎

<table style="width: 100%;"><tbody><tr><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Location</strong></span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Carrier</strong></span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Speed*</strong></span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Orders from&#xA0;<br>$0.00 - $99.99</strong></span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Orders from&#xA0;<br>$100.00 - $499.99</strong></span></div></td><td style="width: 16.6667%; vertical-align: bottom; text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;"><strong>Orders from&#xA0;</strong></span><strong><br></strong><span style="font-family: Arial, Helvetica, sans-serif;"><strong>$500.00 - $799.99</strong></span></span><span style="font-size: 12px;"><br></span></td></tr><tr><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Australia</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Australia Post Express</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">1 to 3&#xA0;</span><span style="font-size: 12px;"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Business Days</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">$10 AUD</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Free**</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Free**</span></div></td></tr></tbody></table><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><br></span></p><table style="width: 100%;"><tbody><tr><td style="width: 16.5944%;"><div id="isPasted" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Location</strong><br></span></div></td><td style="width: 16.5946%;"><div id="isPasted" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Carrier</strong><br></span></div></td><td style="width: 16.6667%;"><div id="isPasted" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Speed*</strong><br></span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Orders from&#xA0;<br id="isPasted">$0.00 - $199.99</strong><br></span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Orders from&#xA0;<br id="isPasted">$200.00 - $499.99</strong><br></span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;"><strong>Orders from&#xA0;</strong></span><strong><br></strong><span style="font-family: Arial, Helvetica, sans-serif;"><strong>$500.00 - $799.99</strong></span><br></span></div></td></tr><tr><td style="width: 16.5944%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">New Zealand<span id="isPasted" style="white-space: pre;">&#xA0; &#xA0;&#xA0;</span><br></span></div></td><td style="width: 16.5946%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">DHL Express</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">1 to 4&#xA0;</span><span style="font-size: 12px;"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Business Days</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">$30.00 AUD</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">$40.00 AUD</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">$100.00 AUD</span></div></td></tr><tr><td style="width: 16.5944%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">New Zealand<span id="isPasted" style="white-space: pre;">&#xA0; &#xA0;&#xA0;</span><br></span></div></td><td style="width: 16.5946%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">DHL Standard</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">5 to 10&#xA0;</span></div><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Business Days</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">$12.00 AUD</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Free**</span></div></td><td style="width: 16.6667%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">$60.00 AUD</span></div></td></tr></tbody></table><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><br></p><table style="width: 100%;" id="isPasted"><tbody><tr><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Location</strong><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Carrier</strong><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Speed*</strong><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Orders from&#xA0;<br>$0.00 - $199.99</strong><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Orders from&#xA0;<br>$200.00 - $799.99</strong><br></span></div></td></tr><tr><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span style="white-space: pre;">Asia*** &#xA0;&#xA0;</span><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">DHL Express</span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">3 to 8&#xA0;</span><span style="font-size: 12px;"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Business Days</span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">$30.00 AUD</span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif;">$50.00 AUD</span></div></td></tr></tbody></table><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><br></p><table style="width: 100%;" id="isPasted"><tbody><tr><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Location</strong><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Carrier</strong><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Shipping Speed*</strong><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Orders from&#xA0;<br>$0.00 - $199.99</strong><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Orders from&#xA0;<br>$200.00 - $799.99</strong><br></span></div></td></tr><tr><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span style="white-space: pre;">Mexico&#xA0;</span><br></span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">DHL Express</span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">3 to 8&#xA0;</span><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif;"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Business Days</span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">$40.00 AUD</span></div></td><td style="width: 20%;"><div style="text-align: center;"><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif;" id="isPasted">$60.00 AUD</span></div></td></tr></tbody></table><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Place your order before 12pm AEST for same-day dispatch from our Sydney Warehouse!&#xA0;</strong></span><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Most AU/NZ orders ship from our Sydney warehouse in less than 24 hours Monday - Friday. If your order is placed on a weekend, please allow additional 1-2 days for your order to be dispatched.</span><br><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">We can ship to PO Boxes in Australia via Australia Express Post however we currently cannot ship to PO Boxes in New Zealand or rest of world.</span><br><br><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*Shipping speed means how long it will take your new package to reach you once your package has left our warehouse.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">** To be eligible for free shipping your order subtotal must be valued between $100.00 &amp; $799.99 for Australia &amp; between $200.00 &amp; $499.99 for New Zealand after any applicable discounts and credits are applied.</span><span style="color: rgb(0, 0, 0);"><br><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">*** Asia includes Taiwan, the Philippines, Thailand, Japan, Hong Kong, Singapore, South Korea.&#xA0;<br></span><span style="color: rgb(0, 0, 0);"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For shipping to the United States, please visit: <a data-fr-linked="true" href="https://kulanikinis.com/" rel="noopener noreferrer" target="_blank">https://kulanikinis.com/</a></span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For shipping to Canada, please visit:&#xA0;</span><span style="font-size: 12px;"><span style="font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.kulanikinis.co/" rel="noopener noreferrer" target="_blank">https://www.kulanikinis.co/</a></span></span><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.kulanikinis.co/" rel="noopener noreferrer" target="_blank">&#xA0;</a></span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For shipping to the United Kingdom, please visit:&#xA0;</span><span style="color: rgb(0, 0, 0);"><a href="https://kulanikinis.co.uk/" id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">https://kulanikinis.co.uk/</span></a></span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:12pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For shipping to Europe, please visit:&#xA0;</span><span style="color: rgb(0, 0, 0);"><a href="https://kulanikiniseu.com/" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size: 12px; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://kulanikiniseu.com/</span></a></span></p><p><br></p>

When will I get my order? Can I get free shipping?

You can automatically change your delivery address within 15 minutes of checkout or by reaching out to our lovely Customer Experience Team. Click for more info..!

<p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" id="isPasted"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you place an order but then decide to change the delivery address or the address is incorrect, y</span><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ou can change your delivery address within 15 minutes of checkout directly through the order confirmation.&#xA0;</span><br><br><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After 15 minutes you are unable to make automatic address changes, so please reach out to our lovely Customer Experience Team at&#xA0;</span><span style="font-size: 12px;"><a href="mailto:info@kulanikinis.com" style="text-decoration:none;"><span style="font-family: Arial, sans-serif; color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">info@kulanikinis.com</span></a></span><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;or jump on our online chat to update your delivery address as soon as possible.&#xA0;</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to be make changes to your shipping address once you order has been&#xA0;picked and packed by our Warehouse Team.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your order has been shipped and you receive the tracking information, please reach out to the selected shipping carrier and they may be able to assist you with an address change.</span></p>

Can I change my shipping address?

Click here for info on duties and taxes! 💰💞

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span style="color: rgb(0, 0, 0);"><strong>Australia + New Zealand</strong></span></span><br><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span style="color: rgb(0, 0, 0);">All customs duties and taxes are included in the price of the items.&#xA0;</span></span><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span id="isPasted" style="font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please know that we will pre-pay all required duties and taxes for you! &#x1F495; You should not need to pay any additional amounts! If you do receive a notification from DHL asking you to pay an additional amount or are asked to pay an additional amount at delivery, please do not pay and email our lovely Customer Experience Team at <a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> with your name and order number so that we can assist!</span></span></p><p><br></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span id="isPasted"><strong><span style="color: rgb(0, 0, 0);">Rest Of World</span></strong></span></span><br><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">You may be required to pay sales tax, VAT, duties and/or customs charges on your Kulani Kinis purchase! Please factor these into your purchase costs before placing your order. The DHL team will contact you directly via email to arrange for payment of these fees before or at delivery.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We recommend contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you..! Should you have any further questions for us relating to this please email our lovely Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> for assistance!</span></p>

Do I pay sales tax?

Get ready! Your signature will be required for delivery! ✍🏼 Click for more info..!

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong><span style="color: rgb(0, 0, 0);">Australia</span></strong></span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Get ready! Your signature will be required for delivery! &#x270D;&#x1F3FC; Please make sure you are available to sign for your shiny new package when it is delivered to you! If you can&apos;t be present <span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span style="color: rgb(0, 0, 0);">your package will be taken to your local post office</span></span>! &#x1F49E;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span style="color: rgb(0, 0, 0);">&#xA0;</span></span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span style="color: rgb(0, 0, 0);"><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; In some instances, you may receive a message from&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span style="color: rgb(0, 0, 0);">Aus Post</span></span><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;asking how you&apos;d like your order to be delivered. Please know that if you opt for delivery without signature (an Authority to Leave or ATL) you release Australia Post + Kulani Kinis from all liability for any loss that may result from delivering the package according to your request. Kulani Kinis and Australia Post will not be able to send a replacement order or refund you for the order should any loss or damage occur!</span></span></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>New Zealand + Rest Of World</strong></span></p><p dir="ltr" id="isPasted" style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Get ready! Your signature will be required for delivery for all shipments being sent via DHL Express! &#x270D;&#x1F3FC; Please make sure you are available to sign for your shiny new package when it is delivered to you! If you can&apos;t be present the driver will attempt delivery again or leave a note for you to contact your local DHL! &#x1F49E;</span></p><p><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; In some instances, you may receive a message from DHL asking how you&apos;d like your order to be delivered. Please know that if you opt for delivery without signature (an Authority to Leave or ATL) you release DHL + Kulani Kinis from all liability for any loss that may result from delivering the package according to your request. Kulani Kinis and DHL will not be able to send a replacement order or refund you for the order should any loss or damage occur!</span></p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/RdOkb7okeO7VXGNr/Screen_Shot_2022-11-15_at_1.58.06_PM_480x480-85286ef0-cebb-4bf8-818a-25f0eca91006.webp" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p>

Can I request signature on delivery?

Tracking shows your order has been delivered, but you can’t find your package? 🥺 Click here if you ordered to Australia...!

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your tracking shows your order has been delivered, but you can&#x2019;t find your package we will always do our best to help!</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">We ask that you first to look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If you still have no luck in locating the package, then please contact Australia Post yourself in addition to emailing us. Please email our Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> and be sure to include your name and order number in the email.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Once you&apos;ve emailed us, we will also open an investigation with the shipping carrier where every step and details of the delivery is checked and the driver that delivered package is interviewed if possible. Due to formalities and time differences, the process of gathering information with the carrier may take more than 5 business days.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">After the investigation is completed, if your package is declared lost by the carrier, we can then discuss a replacement.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please keep in mind that if you gave Australia Post the authority to leave your package without your signature and the carrier has confirmed that all required steps were taken on their end to deliver your package correctly, we will not be able to help with a refund or replacement as you have accepted liability for the package by waiving the signature requirement.</span></p>

Can't find my package? Australia Post

Tracking shows your order has been delivered, but you can’t find your package? 🥺 Click here if you ordered with Express shipping..!

<p dir="ltr" id="isPasted" style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your tracking shows your order has been delivered, but you can&#x2019;t find your package, we will always do our best to help you locate your kinis!</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We ask that you first look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package! In most cases, your delivery will occur between 6am - 7pm.</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If you still have no luck in locating your package, then please email our lovely customer care girlies at&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA0;and be sure to include your name and order number in the email!&#xA0;</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Once you&apos;ve emailed us, our amazing customer care girlies will open an investigation with DHL where every step and detail of the delivery is checked and the driver that delivered package is interviewed if possible. &#x1F575;&#x1F3FB;&#x200D;&#x2640;&#xFE0F; Due to formalities and time differences, the process of gathering information with DHL may take us more than 5 business days so please be patient with us!! &#x1F49E; After the investigation is completed, if your package is declared lost by DHL, we can then discuss a replacement with you!</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; If you gave DHL the authority to leave your package without your signature and DHL have confirmed that all required steps were taken on their end to deliver your package correctly, we will not be able to help with a refund or replacement as you have accepted liability for the package by waiving the signature requirement! &#x1F49E;</span></p>

Cant find my package? DHL Express

Tracking shows your order has been delivered, but you can’t find your package? 🥺 Click here if you ordered with Standard shipping to New Zealand...!

<p dir="ltr" id="isPasted" style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your tracking shows your order has been delivered, but you can&#x2019;t find your package, we will always do our best to help you locate your kinis!</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We ask that you first look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package! In most cases, your delivery will occur between 6am - 7pm.</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If you still have no luck in locating your package, then please contact Aramex Fastway directly and as quickly as possible! The reason why we are unable to help you with this is because unfortunately due to Aramex Fastway privacy rules we do not have the authority to open an investigation on your behalf! &#x1F49E; Please also email our lovely customer care girlies at&#xA0;<a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> and be sure to include your name and order number in the email!&#xA0;</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">In order for us to be able to give you a refund or replacement, we will need evidence from Aramex Fastway confirming that the package was lost in transit or misdelivered - where Aramex Fastway is at fault. We sadly cannot offer compensation or a replacement if the delivery was completed correctly and the package stolen or lost following correct delivery.. &#x1F49E; Just a little heads up, we cannot be held responsible for orders which have been successfully delivered to the address provided, but not received by the customer.&#xA0;</span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We highly recommend always selecting a shipping address where you or someone you trust will be available to accept the package at delivery!</span></p>

Can't find my package? NZ Standard

While we hope this never happens.. 💔 If your tracking shows that your delivery has failed or is being returned to sender.🔒 Click for more info..!

<p id="isPasted"><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">We&#x2019;re so sorry to hear your parcel didn&#x2019;t make it to you. We know how exciting it is to be waiting on something special &#x1F459;</span></p><p><span style="font-size: 12px;"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">If your tracking shows that your delivery has failed or is being returned to sender, please reach out to our Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com">info@kulanikinis.com</a>. We&#x2019;ll keep an eye on the return journey and make sure everything is handled smoothly on our end &#x1F48C;</span></span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">While it&apos;s not super common, deliveries can sometimes fail for a few reasons:</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">- The shipping address was incomplete or incorrect at checkout.</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><br></span><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">- The parcel was left unclaimed at your local post office.</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><br></span><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">- Delivery was refused or the courier couldn&#x2019;t access the location.</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><br></span><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">-&#xA0;Occasionally, even with a correct address, something goes wrong on the courier&#x2019;s end.</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">When this happens, the parcel is automatically sent back to our warehouse. You&#x2019;ll see this update reflected in your tracking link.</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">We recommend checking with your local post office to see if they&#x2019;re still holding your parcel - sometimes they can release it to you before it&#x2019;s returned to us.</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">As soon as your parcel arrives back to us and is checked in by our lovely Returns Team, we&#x2019;ll issue a refund to your original payment method.&#xA0;</span></p><p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Please note:</span><br><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">- If the delivery failed due to an address issue, refusal, or being unclaimed, the original <strong>shipping fee will be deducted</strong> from your refund.</span><br><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">-&#xA0;</span><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">We&#x2019;re unable to re-send returned parcels, but you&#x2019;re always welcome to place a new order when you&#x2019;re ready!</span></p>

What happens when my delivery fails, is unclaimed or refused?

Still need help? Email our Customer Care team and we will reply within 24 hours.

Do you ship to me?