Need to make a return or exchange? 🛍 Click here for our full return policy and to receive your return label!

To Start a Return Or Exchange: click <a href="https://kulanikinisau.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">here</a>.Return Policy: Full price items and items purchased with a discount of 15% or less may be returned within 30 days for a refund, store credit or exchange.&#xA0; Sale items may be returned within 30 days for store credit only.&#xA0; Final sale items, including mystery pieces and accessories marked as final sale, are not eligible for return.Free Return or Exchange On Full-Priced Pieces From Your 1st Order: You always remember your first. So we want your first Kulani order to feel like sunshine, not like a leap of faith. We know purchasing swimwear and clothing online for the first time can feel&#x2026;a little nervy. That&#x2019;s why your full-priced pieces from your first Kulani order comes with a free return or exchange. If the fit isn&#x2019;t quite fitting, we&#x2019;ve got you. Please note - - sale items are only eligible for return for store credit and final sale items are not eligible for return.&#xA0; - free 1st order return only applies to your initial return request on your 1st order. Any subsequent return requests for the same order will include a handling fee.Handling Fee/ Return Cost:&#xA0;Our returns process comes with a little fee if its not your first order return. Refunds- A $10 handling fee will be deducted from your refund to receive your label. Exchanges- A $5 handling fee is payable if you choose to exchange to receive your label. Kulani Kinis covers the cost of shipping your exchange piece to you.&#xA0; Store Credit Return- No handling fee is payable if you choose to return for a store credit to receive your label. FYI: The cost of shipping on your order is non-refundable!&#xA0;Hygiene:&#xA0;Items returned must be in new and unworn condition with the tags and hygienic liners attached. For sanitary reasons, please try on all swimwear over underwear!&#xA0;Refund Processing:&#xA0;Once our amazing Returns Team receive and approve your returned items, your refund will be processed back to your original payment method.For information on refunds processed to Afterpay, click <a href="https://help.afterpay.com/hc/en-au/articles/360031623571-How-do-Refunds-and-Returns-work-at-Afterpay-" rel="noopener noreferrer" target="_blank">here</a>.For information on refunds processed to Klarna, click <a href="https://www.klarna.com/au/customer-service/how-long-do-refunds-take/" rel="noopener noreferrer" target="_blank">here</a>.Split Payment Refunds: If a purchase is completed using a gift card and another method of payment, when a refund is processed, the refund is applied to the gift card first, until it reaches the full amount available for refund. Then rest of the refund is applied to the other payment methods.Exchange Item Availability:&#xA0;When you set up your exchange through our portal, please note pieces you select to exchange are not held for you! A successful exchange is based on item availability at the time when your return package is in transit back to us and we are preparing to send your shiny new exchange pieces! &#x1F459; If the piece you have requested to exchange for are out of stock, we will automatically email you a store credit for the piece so you can choose something new!&#xA0;Exchange Shipping:&#xA0;We will begin preparing your new pieces for shipment when your return pieces are in transit back to us - you won&apos;t have to wait until your return reaches us for your new pieces to ship! All Australian exchanges are shipped via Australia Post Express Shipping method which typically offers delivery in 1-3 business days for delivery.&#xA0;All New Zealand exchanges are shipped via Standard Shipping method which typically offers delivery in 5-10 business days for delivery.&#xA0;Exchange on Exchange:&#xA0;If you&#x2019;ve exchanged an item and your exchange piece also does not fit, we can offer you a refund in store credit or a refund back to your original payment method. We are not able to offer a second exchange.&#xA0;Bundled Returns: Please do not bundle returns, our system requires a separate return request including label for each order number. We use a returns scanning system, so if you combine pieces from multiple orders into one package, the extra pieces that don&apos;t belong to that barcode may not be accounted for and we may not be able to process your refund or exchange for the items.&#xA0;Return From Rest Of World: For customers shopping outside of Australia + New Zealand we are able to offer a return for refund or store credit. Sorry we are currently unable to offer exchanges or returns shipping labels for Asia, North America + Oceania. Once you set up your return through our portal, you will be provided with our warehouse address in Sydney, Australia where you can ship your pieces back to. &#x1F49E; You may mail your pieces back through the shipping carrier of your choice and are responsible for the cost of shipping. The cost of shipping on your original order is non-refundable and we highly suggest sending your pieces back using a trackable shipping method! Your return will be processed when your package arrives and is processed by our team.&#xA0;To start a return from rest of world, click here.

Can I return or exchange?

We know you want your exchange pieces and refunds fast! So we are pleased to share that we now offer INSTANT Exchanges and INSTANT Refunds!⚡ Click for more info..!

We know you want your exchange pieces and refunds fast! So we are pleased to share that we now offer INSTANT Exchanges and INSTANT Refunds! &#xFE0F;Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;<ul><li>To start an Instant Exchange or Instant Refund please&#xA0;<a href="https://kulanikinisau.loopreturns.com/#/">click here!</a></li><li>New orders will be processed and shipped straight away. For Australia this is via Australia Post Express and for New Zealand this is via Standard Shipping- this means no more waiting for your return package to be in transit back to us before your new pieces ship!! &#x1F973;</li><li id="isPasted">For Instant Exchanges, there will be a little authorisation hold on your credit card in addition to the $5 exchange fee to secure your instant exchange!&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For Instant Refunds, there will be a little authorisation hold on your credit card in addition to the $10 return handling fee to secure your instant refund!</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">You&#x2019;ll then have 14 days to return your package to us! If it isn&#x2019;t in transit back to us within 14 days, your credit card will be charged for the full amount of your new pieces - so be sure to get your pieces mailed back in under 14 days!</li></ul>

How do I get an instant refund or exchange?

Our pieces marked as "Final Sale" want to find their forever home and are not eligible for return or exchange. 💕 Click for more info..!

Pieces marked as &quot;Final Sale&quot; on the product page and pieces purchased from our sale section, mystery items, and our super cute accessories (scrunchies, headbands, hats, bags) want to find their forever home and are not eligible for return. &#x1F495;&#xA0; If your Final Sale piece is faulty please contact our lovely Customer Experience Team for assistance!&#xA0;

Can I return a final sale piece?

Found the perfect Kulani gift for someone special and want to give them a gift receipt just in case? 👙🎁 You can create a gift receipt for them! Click for more info..!

Gift receipts: Found the perfect Kulani gift for someone special and want to give them a gift receipt just in case? &#x1F459;&#x1F381; You can create a gift receipt for them, please&#xA0;<a href="https://kulanikinis.loop.gift/#/gift-receipt">click here!</a><a href="https://kulanikinisau.loop.gift/#/gift-receipt">&#xA0;</a>Gift receipts can be printed, emailed, or you can share the link to the gift receipt in whatever method you prefer!&#xA0;The gift receipt has a QR code that your special someone can scan to start their return/exchange request!The receiver of your special gift can set up a return for exchange or store credit within 30 days of purchase for any eligible items! PSA: Items marked as final sale are not eligible for return or exchange! &#x1F495; If you used a discount code on the original order and that code has return or exchange restrictions, those restrictions will apply to the gift return/exchange as well!&#xA0;Please make sure to check out our full <a href="https://www.kulanikinis.com/pages/help-center?hcUrl=%252Fen-US%252Freturn-from-the-usa-82310">return policy</a>!Gift Returns + Exchanges: Received a Kulani gift but want to exchange for something even MORE perfect? &#x1F459;&#x1F381; You can request a gift return or exchange here: <a data-fr-linked="true" href="https://kulanikinisau.loopreturns.com/#/gift">https://kulanikinisau.loopreturns.com/#/gift</a> You can set up a return for exchange or store credit within 30 days of purchase for any eligible items!&#xA0; PSA: Items marked as final sale are not eligible for return or exchange! &#x1F495;&#xA0; If your special gift-giver used a discount code on the original order and that code has return or exchange restrictions, those restrictions will apply to the gift return/exchange as well! Please make sure to check out our full return policy!

Can I create a gift receipt and how do gift returns work?

🚨 PSA: Returns from multiple orders or multiple return/exchange requests cannot be sent back in one return package! Click for more info..!

&#x1F6A8; PSA: Returns from multiple orders or multiple return/exchange requests cannot be sent back in one return package!&#xA0;If you received a return label to use when setting up your return, please only use that label to send back the pieces you selected to return/exchange from the order the label corresponds to. If you add pieces from other orders, other return requests, or pieces you did not select when setting up your return on our portal, refunds or exchanges can not be processed for those items!&#xA0;Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; Bundling isn&apos;t possible as we use a scanning system based on the barcode of the return label that is attached to the package! The label confirms the information we use to process your exchange quickly and correctly. Adding pieces to a return parcel that do not match the information shown on the barcode of the return label can not be accounted for and so returns and exchanges for those items sadly can not be processed. &#x1F495; Additionally, your return label is calculated based on the weight of the items you are sending back. Adding additional items to your return parcel may result in the package being returned to you before it ever reaches us!!&#xA0;We want you to receive your refunds and exchanges, so please make sure to follow our policy of not bundling!

Can I bundle my returns? (please don't!)

We love that you’ve shopped Kulani at one of our amazing retailers! 🥰 Purchases made at retail stores must be returned through those stores. Click for more info..!

We love that you&#x2019;ve shopped Kulani at one of our amazing retailers! &#x1F970; All purchases made through a retail store can only be returned or exchanged directly with the place of original purchase and in accordance with the store&#x2019;s return policies, as they have access to your order and payment information! &#x1F459;&#xA0;Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; Only purchases made on <a href="https://www.kulanikinis.com/"></a><a href="https://www.kulanikinis.com/">www.kulanikinis.com</a>.au can be returned on this website!

Can I return if I purchased from a store?

While we hope this never happens, if you do receive an incorrect or damaged item, please contact us and we will help fix this for you!! 💔 Click for more info..!

While we hope it never happens, if you do accidentally receive a faulty piece or incorrect item, please contact our lovely Customer Experience Team as quickly as possible so that we can assess the issue and give you the best solution!&#xA0;You may also lodge your enquiry through our returns portal&#xA0;<a href="https://kulanikinis.loopreturns.com/#/">(click&#xA0;</a><a href="https://kulanikinis.loopreturns.com/#/">here</a><a href="https://kulanikinis.loopreturns.com/#/">)</a>. Please be sure to select &#x2018;my item is faulty&#x2019; for faulty/damaged items or &quot;I received the wrong item&quot; for incorrect items for your enquiry to be lodged correctly! The portal will prompt you for more information for us to assist! &#x1F50E;&#x1F495;Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;<ul><li style="color: rgb(0, 0, 0);">Please flag any items suspected to be faulty or incorrect with us within 7 days of receiving your order!&#xA0;</li><li style="color: rgb(0, 0, 0);">We cannot accept any product with issues occurring after 6 months or if the issue is the result of not following our care instructions!&#xA0;<a href="https://www.kulanikinis.com.au/pages/help-center?hcUrl=%252Fen-US%252Farticles%252Fcare-%2526-fabric-97710">Click here for care guide!</a></li><li style="color: rgb(0, 0, 0);">If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock! &#xA0;&#x1F495;</li></ul>

What happens if I receive a faulty or wrong piece?

We're sorry to hear that you're having trouble starting your return! 💙 Click for links and more info..!

<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&apos;re so sorry to hear that you&apos;re having trouble starting your return!&#xA0;<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Firstly, please ensure you are on the correct returns portal!<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number starts with AU, please begin your request here: <a href="https://kulanikinisau.loopreturns.com/" rel="noopener noreferrer" target="_blank">https://kulanikinisau.loopreturns.com/</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number starts with EU, please begin your request here: <a href="https://kulanikiniseu.loopreturns.com/" rel="noopener noreferrer" target="_blank">https://kulanikiniseu.loopreturns.com/</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number starts with CA, please begin your request here: <a href="https://kulanikinisca.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">https://kulanikinisca.loopreturns.com/</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number starts with UK, please begin your request here: <a href="https://kulanikinisuk.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">https://kulanikinisuk.loopreturns.com/</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order number is only numbers (USA), please begin your request here: <a href="https://kulanikinis.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">https://kulanikinis.loopreturns.com/</a></li></ul><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Your order number can be found in your order confirmation email.&#xA0;<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Secondly, please make sure you are formatting your order number correctly! &#x1F648; Correct formatting does not include a number sign (#). If your order number starts with letters, such as AU, please include those!<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Thirdly, please make sure you are entering your email address exactly as you had entered it when placing your order!&#xA0;<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have followed these steps and are still having trouble, please email lovely Customer Experience Team at&#xA0;<span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;for assistance!&#xA0;

Having trouble using the return portal?

Still need help? Email our Customer Care team and we will reply within 24 hours.